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If you've forgotten your Sky Device PIN and need to reset it, you can also do that online through My Account.
Once you have logged into My Account on Sky.com, you will need to tap Sky Go devices.
Then you will need to tap, Change my Parental Controls PIN and then you'll be able to enter a new Sky Device PIN.
After you've entered a new PIN, tap Update PIN.
If you experience a problem with your SKY service, please call Sky customer services on 0333 7591 018.