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Anikesh G
Anikesh G, CCIE
Category: Networking
Satisfied Customers: 888
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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Im trying to watch a recorded program from sky atlantic but

Customer Question

Hi im trying to watch a recorded program from sky atlantic but it needs my pin number. whrn i request to put pin in its saying theres something wrong
JA: Just to clarify, what device or product are you trying to access?
Customer: to watch a prgram
JA: What's the brand and model of your product?
Customer: sky plus hd
JA: What have you tried so far?
Customer: ive tried to put my pin in but it says theres a problem
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 19 days ago.
Category: Networking
Expert:  Anikesh G replied 19 days ago.

Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 19 days ago.
Ive said my problem above
Expert:  Anikesh G replied 19 days ago.

If you've forgotten your Sky Device PIN and need to reset it, you can also do that online through My Account.

Once you have logged into My Account on, you will need to tap Sky Go devices.

Then you will need to tap, Change my Parental Controls PIN and then you'll be able to enter a new Sky Device PIN.

After you've entered a new PIN, tap Update PIN.

Customer: replied 19 days ago.
I know my pin but it won't give me the option to use it
Expert:  Anikesh G replied 19 days ago.

If you experience a problem with your SKY service, please call Sky customer services on 0333 7591 018.