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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues.
In this case, your Internet Service Provider (ISP) is at fault. However, it could just be a configuration issue that they can fix from their end without going to your house. I believe that is the very first thing that they will do. To initiate the fix, you need to contact your ISP and report the problem.
Who is your Internet Service Provider? If it is BT, contact them here:
If it is TalkTalk, contact them here:
Thank you and I hope that helped. If you need further assistance, please let me know so that I can assist you further.