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Hi, my name is ***** ***** I will do my best to help you today. I recommend resetting the router to set it back to the default settings. To do so, use a pen or paperclip to hold down the tiny RESET button on the back of your wifi router until the lights turn off then come back on. Release the button and wait for the lights to return to normal. Then you should be able to connect using the default password ***** on the router.
You can ignore the offer for remote assistance. It is an automatic pop-up and not possible.
Again, you can ignore the offer for remote assistance. It is an automatic pop-up and not possible.
Clearing things from your phone is a separate issue and you will need to open a new request at JustAnswer.com for that.