Ask a Networking Question, Get an Answer ASAP!
Hi, welcome to JustAnswer! My name is***** am sorry for the trouble you are facing right now.But, I'll do my best to help you with your concern.
May I know what you have tried so far?
I would like to clarify,
What connection are you using on your computer? Is it wifi?
Is it a laptop our desktop computer?
Okay, give me a moment please.
Hi, try to check these below:
If still cannot fix the issue, would like to connect your phone to act as a portable hotspot?
Yes, it is possible, would like to try it?
No, please don't give your phone number.
May I know what phone do you have there?
No, not phone number, phone BRAND and MODEL.
Yes, I am fully aware of that. What we want to do know is to connect your phone to wifi > connect your phone to the computer so that your computer can have access to a computer. But before I can do that I know to know what is the brand and model of your phone.
Okay, hold on.
Here, I know how frustrating it is for you, but in your case, you can connect your phone to your computer using a USB cable and share it internet with your laptop so your laptop can access the internet after. Please visit the link below and navigate to the highlighted text for more detailed instructions.
If you are having trouble following the steps, you can also watch this guide for a more specific and more detailed processes. Please click below:
If you're referring to the $39 remote control service, I'm afraid I won't be able to accept it at this moment.
Meanwhile, you can perform the windows update from your phone now since your computer can access the internet.
No, but the update can fix most problems with your system including internet connections.
Sure, of course, you can try to perform updates and check if that helps. Also, online experts right now can connect to your computer sooner as long as they will see that you have accepted the secure remote request.
In addition, I can still assist you if the problem still persists.
Okay, if that is the case I will accept the offer so I can connect with you, is that okay?
Okay, please do it on your computer. I want you to download this file from this link
Please let me know if you have done these instructions, I am also here waiting on my end so I can connect with you.
Have a great day! Thank you for your patience, the problem is all about VPN.