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Bryan
Bryan, Computer Support Specialist
Category: Networking
Satisfied Customers: 15166
Experience:  12+ years of professional support for tech-related issues, including computers, email and software.
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Dear My bag sim only expir, Sorry I received an import call

Customer Question

Hello dear good morning. My bag sim only expir
JA: Who makes your router?
Customer: Sorry I received an import call that why I left here
JA: What have you tried so far?
Customer: Well I paid for bag that one has 80gb I paid 20 pounds for that It was enought to get data Now I'm getting new one that one is 35 pounds and unlimited data
JA: Anything else you want the Network Expert to know before I connect you?
Customer: Yes I would like know if my area is coreved with 5G!
Submitted: 14 days ago.
Category: Networking
Bryan
Expert:  Bryan replied 14 days ago.

Hi, my name is***** are JustAnswer - an independent, paid-for question and answer website. I’m sorry to hear you're having trouble with your service. I know that can be frustrating, and hopefully we can get this resolved quickly.

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Expert:  Bryan replied 14 days ago.

Just to clarify, who is your phone service provider, e.g. Vodafone, O2, etc.? And, could you let me know your post code?

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Customer: replied 14 days ago.
Giffgaff my postcode RM14 1LW
Expert:  Bryan replied 14 days ago.

OK, I see. Please stand by; typing up some steps for you now.

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Customer: replied 14 days ago.
Bryan is there someone I can call at this time?
Customer: replied 14 days ago.
I need speak someone about my situation....
Expert:  Bryan replied 14 days ago.

I'm sorry; Giffgaff does not provide 5G coverage at this location, but only up to 4G.

To check the coverage for any other location or post code, please use the following link:

https://www.giffgaff.com/coverage-and-service#coverage

And, you can send a message to a Giffgaff agent if needed, using the following link:

https://support2.giffgaff.com/app/ask/

Once sent, they will get back to you with a response within 24 hours. They do not provide a live support number at the moment, for their service.

Keep me posted; thank you.

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Customer: replied 14 days ago.
I've got a bag of 20 pounds and that one is not enough data. I paid an one( not extra bag) .
The new bag is 35 pounds and unlimited data.
I would like activity this bags once I've been paid an I need the data to work at home. What can you do for me?
Customer: replied 14 days ago.
This is my number. ***********
Expert:  Bryan replied 14 days ago.

OK, one moment - checking this info now.

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Customer: replied 14 days ago.
I paid yesterday with my amex card ending 1007
Expert:  Bryan replied 14 days ago.

You can check and activate any purchased plans under your account, by signing in to your giffgaff dashboard here:

https://giffgaff.com/activate

If you have any issues with activating your plan or service, please sign in and send a message to a giffgaff agent, using the following link:

https://support2.giffgaff.com/app/ask/

Once sent, they will get back to you with a response/resolution within 24 hours.

Just to clarify, we are JustAnswer - an independent, paid-for question and answer website. We are not connected with giffgaff in any way. Thank you,

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Customer: replied 14 days ago.
How can I active my new plan now? Because my old plan finish on 24th of May, but I need the new plan today because my job.
Expert:  Bryan replied 14 days ago.
Did you get my last reply above?
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Customer: replied 14 days ago.
I tried but the first link doesn't open.
Customer: replied 14 days ago.
My sim card was activated. I'm just get the data for today, because my old finished.
Expert:  Bryan replied 14 days ago.

OK, please use the following link to sign in to your giffgaff dashboard:

https://giffgaff.com/dashboard

Are you able to check and update your new plan from there?

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Expert:  Bryan replied 14 days ago.

Please see my above reply. If you are not able to activate your new plan under your giffgaff dashboard, please sign in and send a message to a giffgaff agent directly using the following link:

https://support2.giffgaff.com/app/ask/

Once sent, they will get back to you with a response/resolution for your issue, within 24 hours.

Just to clarify, we are JustAnswer - an independent, paid-for question and answer website.

For any account or billing concerns, you may reach out to our customer service using the contact options listed here:

https://www.justanswer.com/help/contact-us

Thank you, 

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