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Benjie
Benjie, PC Technician
Category: Networking
Satisfied Customers: 14404
Experience:  Computer and IT Support Engineer
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Imeedhelp, with talk talk 28AD48, It will not connect,

Customer Question

Imeedhelp
JA: What's the brand and model of your product?
Customer: with talk talk 28AD48
JA: What have you tried so far?
Customer: It will not connect
JA: Who makes your router?
Customer: Talktalk ????
JA: What have you tried so far?
Customer: Everything
JA: Anything else you want the Network Expert to know before I connect you?
Customer: It just arrived on Friday and it’s not connecting I have no internet
Submitted: 11 days ago.
Category: Networking
Expert:  Benjie replied 11 days ago.

Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

What have you done so far to troubleshoot the problem?

Expert:  Benjie replied 11 days ago.

Since I didn’t hear from you please try these general instructions.

I would first like you to do this please.

Step 1: Restart your Router, if you already try this, please proceed to step 2

Remove the power cable from the back of your Router for 60 seconds, then plug it back in. After approximately 2 minutes the lights on the Router should settle into a stable pattern.

If restarting your Router didn’t work, go to the next step.

Step 2: Check your Router's internet connection

Check whether your Router’s Internet light is on/blinking. If it is on, you have an internet connection. Go to the next step.

If it is off:

1. Check that the cable connecting your Router/router to your wall socket equipment is securely plugged in at each end

2. Restart your Router

Step 3: Check your WiFi connection

If you are connecting to the internet via WiFi, try the following steps.

1. Check that WiFi is on:

· Check your WiFi light. If it’s off, turn your Router’s WiFi button on

· Make sure your computer / device also has WiFi turned on

2. Reset the connection:

· Turn your Router and your computer off and leave them off for 60 seconds

· Turn both devices back on and allow a few minutes for them to reconnect

3. Connect via ethernet cable

· Use an ethernet cable to connect your computer directly to your Router, then test your internet connection

· If you can connect via ethernet, you have identified an issue with your WiFi setup. See your Router user guide for help with your WiFi connection.

If I have not fully addressed your questions or if you have any follow up questions, or if I have misinterpreted your questions in any way,

Please feel free to reply here. I’m more than happy to help you!