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Joseph, Expert
Category: Networking
Satisfied Customers: 7244
Experience:  Lead Technician
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I can't connect my SumUp Solo card reader to a venue's

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I can't connect my SumUp Solo card reader to a venue's secure wifi network because it requires a user ID and a password ***** Solo only allows entry of a password
JA: Are you able to connect using an ethernet cable?
Customer: No
JA: Which lights are colored and/or blinking on your router?
Customer: A router is not in use
JA: Anything else you want the Network Expert to know before I connect you?
Customer: no

Hi, I am Joseph. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply soon.

If you have any more information about your question you would like me to know about, please send me another message. If I have all the details about the question, then I can give a more precise and accurate answer.

What other devices do you have connected to it?

Customer: replied 11 days ago.
None - I'm a guest

The security protocol may not allow you to setup these devices.  Ask the owner for the WPA key so you can connect it that way.

Customer: replied 11 days ago.
OK - thanks

You're welcome.

Customer: replied 11 days ago.
I also have a SumUp Air reader for use with a mobile phone, The mobile phone signal at the venue isn't strong enough to connect my mobile with the reader - that's why I tried the Solo. My ISP is O2
Customer: replied 11 days ago.
Any suggestions on that?

Can you try a hotspot on your mobile device?

Customer: replied 11 days ago.
Have done but it's too far away from where I need to be.

I'm sorry.

Customer: replied 11 days ago.
am I believe me!!

Is there an option to get it's own SIM card for service?

Customer: replied 11 days ago.
Not the Air. The Solo has its own SIM card which finds the venue's wifi network but won't allow use of an unsecured network. Hence my initial question

The SIM wouldn't connect to WIFI but to a cellular network.

Customer: replied 11 days ago.
Solo can connect to a wifi network or to a cellular network whichever is available and with a strong enough signal.. It's the SumUp 'rule' that I have to connect to a secure network that's the problem

Yes and the guest network isn't one.

Customer: replied 11 days ago.
Indeed - my only hope now is your earlier reply about the WPA key
Customer: replied 11 days ago.
Signing off now - thanks for your replies

Thank you for reaching out and letting me help with your question. I wish you luck with your solution. Have a good day and stay safe!

Joseph and other Networking Specialists are ready to help you