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Russell H.
Russell H., Programmer & Coder
Category: Programming
Satisfied Customers: 12255
Experience:  Programmer & Coder
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Why am I having problems logging into paypal. I bought 2 bedroom

Customer Question

Why am I having problems logging into paypal. I bought 2 bedroom furniture sets.costing me 328.00
I haven't been able to contact the sellers but amazon took the money through PayPal for the marketplace seller. I keep trying to login to paypal but I forgot my password ***** the software won't let me answer the question when I try to put in the numbers I see , as soon as I put the first number the screen won't move to allow me to type in the letters etc. Is this because I have gone to paypal via amazon. Please help me
Submitted: 2 years ago.
Category: Programming
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

The place where you enter numbers (which you see in a graphic) is called a 'Captcha' function.

It might be that it is governed by a Flash media function, that displays the image and compares with your entered keystrokes. If that is so, then if your Flash player has been corrupted, on your computer or in your web browser, then you would have the problem you have described.

If you are using Internet Explorer, it's simplest (perhaps) to just switch to using Mozilla Firefox instead:

is where you could download the installer for Firefox.

If that isn't a (temporary) solution that would suit you, then I advise you to go to the download site, download and run the 'remove Flash Player' application, then restart your computer, then go back to the download site, and this time get a new copy of Flash Player, then install it.