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Richard
Richard, Computer Software Engineer
Category: Programming
Satisfied Customers: 56886
Experience:  Computer Software Specialist
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I have usually needed to use Adobe Flash Player to open the

Customer Question

I have usually needed to use Adobe Flash Player to open the St Martin's Epsom website. In recent weeks , to right, it has tole me that it is 'blocked'. Can you please tell me how to unblock it so I can continue as before ?
JA: What Operating System (OS) are you running on your computer or device?
Customer: I am not computer literate and so do not know what the OS is on my device
JA: When did you last update your Flash?
Customer: This morning
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No
Submitted: 12 days ago.
Category: Programming
Expert:  Richard replied 12 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please tell me in which web browser you are doing this in?

Thank you

Customer: replied 12 days ago.
MW, I think and Google
Expert:  Richard replied 12 days ago.

Thank you

Please click on the three dots top right then settings.

Then click on Advance at the bottom of the new page.

then go to Reset and choose to reset

Once done (it can take some time) then try the website and tell me how it now functions please.

Thank you