Programming Questions? Ask a Programmer for Answers ASAP
Hi there, Welcome to JustAnswer, I’m Tauseef, Technology Expert with JustAnswer and I am a Computer Science graduate, I have over 15 years of experience in this field and have helped hundreds of customers. I’m sorry to hear you're having trouble with your Malwarebytes. I know that can be frustrating. Hopefully, we can get this resolved quickly. I'm reviewing your question now and will post back with a reply ASAP. May I know who I'm chatting with?
you can download the free version which has premier features available during trial period, i think for 15 days,
Download https://www.malwarebytes.com/ from this link and then click on Free Download button.
let me know how you get on.
Hi Tony, please follow the advise i shared with you earlier.
once you run the full scan by Malwarebytes this scan will hopefully fix that issue too.
Sure, please leave the scan on, so malwarebytes can finish the scan. thank you
Please follow advise below
Manually Scan with Malwarebytes for Windows
The steps are listed in a step by step order in the above link i shared, so please go through them one after the other and take your time.
Let me know the result please
can you share a screenshot so i can see what is happening?
and the big scan button? to start the scan? it is right in the middle of the application
if malwarebytes not working for you then consider download the free trial of McAfee which will clean your computer
If so, then please uninstall McAfee first, it could be that it is causing the conflict with malwarebytes too, have a look in your add/remove program in control panel and you should uninstall all software that you don't recognize or causing you issues.