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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44680
Experience:  Over 15 years of consulting to the IT industry
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My PC has stopped retaining any changes made after a bootup.

Customer Question

My PC has stopped retaining any changes made after a bootup. ie any positional change of desktop icons go back after bootup ie preferences in my Opera Browser are deleted after bootup also when selecting a file for download I get an additional download of an unknown and usually weird file. George XXXXX***@******.***

Submitted: 5 years ago.
Category: Computer
Expert:  Richard replied 5 years ago.
Hi there and welcome George
When did this problem start happening?
Customer: replied 5 years ago.

about a 2 weeks ago

Expert:  Richard replied 5 years ago.
Thanks George
Please do the following
Click Start, type in CMD and wait for Command Prompt to appear in the list
Right click it and select Run As Administrator
A black window opens
type in
chkdsk /f
press enter. It will complain volume is in use and if to run on restart. Say YES
Restart the computer. When windows has loaded, make a change, restart the computer and tell me if it is still not retaining these changes please
Customer: replied 5 years ago.

result was different to what you state


The type of the file is RAW

Cannot lock current device

CHKDSK is not available for RAW devices



Expert:  Richard replied 5 years ago.
Thanks, ***** ***** the problem
Use this command please George in the black window
chkntfs /c c:
Than restart the computer
Let me know the results
Customer: replied 5 years ago.

message was as follows

Skipping drive C: because it is not an NTSF, FAT or FAT32 volume


Expert:  Richard replied 5 years ago.
ok, do this George
Click Start, type in SYSTEM RESTORE press enter
Follow the steps to perform a system restore choosing a date when you did not have the problem.
When it completes, check if you still have the problem and please let me know.
Customer: replied 5 years ago.

The restore could only go back 2 days and the result was as follws

Restore did not complete successfully and files & settings were not changed.

The writer experienced a non transcient eror


Expert:  Richard replied 5 years ago.
ok George,
The hard disk has a very serious issue.
The data on it is corrupted, we try to repair but it will not allow.
We are going to have to reinstall windows. We need to do this soon, as the computer is going to stop working very soon.
Can you tell me the make and model of the computer please
Customer: replied 5 years ago.

it was built by a company that is no longer in business :-(

The C: disk is a 500Gb hybrid


Expert:  Richard replied 5 years ago.
no windows disks came with it correct?
Customer: replied 5 years ago.

No I received windows 7 64bit home premium

Expert:  Richard replied 5 years ago.
ok, actually it is illegal to have it without the disk...
But regardless. Do this
Turn off computer
Turn iot on and start pressing F8 until a menu appears
Choose Safe Mode with Command Prompt
when you can type, type in
sfc /scannow
press enter and when it has finished
chkdsk /f
press enter
Say YES, restart the computer and see if it retains changes please