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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 20263
Experience:  Over 10 years of professional experience.
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I have an I pad 2 that is frozen screen saying enter password. I

This answer was rated:

I have an I pad 2 that is frozen screen saying enter password.
I have never used or installed a password XXXXX am totally confused as to why this has happened

Jason :

Hello and thank you for your question today. My name isXXXXX look forward to helping you today.


 

Jason :

First, let's try the simplest fix, press and hold both the button on the front of the iPad and the power button at the same time. Hold both of those buttons down until the iPad resets and then let go of the button.

Jason :

Once that comes up, does the password XXXXX come back up?

Jason :

If it does you will have to restore your iPad, which will erase everything on it including the password.

Jason :

hello

Jason :

After holding both of those buttons down, which will reset it, that fixed the problem?

Jason :

hello

Jason :

If that does not help, you will have to continue with the instructions below.

Jason :

You will have to restore the iPad to a base firmware install, which will erase everything on the iPad, but you can later restore the contents of the iPad to a backup that you have on the computer (the same computer you used in the past to sync the phone with):
- Press and hold the top power button until the iPad turns off
- Connect the iPad to the computer that you have been using the phone and iTunes with
- Hold down the HOME button on the front while pressing the Power button (continue holding the home button)
- Continue to hold the HOME button until you see the "Connected to iTunes" message
- In the Summary tab, click Restore and follow the prompts. (THIS WILL ERASE everything on the iPad and make it just as it was when you first purchased the phone).
- Once that is complete, right click the iPad listing in the left panel of the iTunes window
- Choose "Restore from Backup"
- Choose a backup date and restore.


Now your iPad will be back up and have all the restored information from your last sync.

Jason :

The only way that this site will give me any credit for my time or compensate me for my time is if you rate me below.



Please, do not forget to click the Happy face on the bottom of this page and click Submit, if you are satisfied.



If you wish to request me personally for any future questions, you can do so at the following link: http://www.justanswer.com/computer/expert-computertechmaster/



Thank you,
- Jason


 

Jason :

You have not responded to any of my questions, I will assume that you are having issues with the chat room and change the layout right now.

Jason :

Please, do not forget to rate my help below. Thank you again

Thank you Elaine.

- Jason


Hello again,

I see that you have left me a poor rating, instead of continuing to communicate with me.

Was that a mistake?

Please, let me know how else, I can be of assistance.

Thank you,
Jason


I see that you rated me negatively again somehow, for no reason.



Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 5 years ago.


that would be perfect/ i had to go out for an our back home now



Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=4830262a-59e6-40e1-843d-c9ecd848f681&SUPPORT=NET


Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=4830262a-59e6-40e1-843d-c9ecd848f681&SUPPORT=NET



Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?


Hello again,

It appears that your last visit to this site was several minutes ago.

While I have your remote link active, I cannot help others.

Do you wish to do this now or at a later time?

Thank you,
Jason

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=4830262a-59e6-40e1-843d-c9ecd848f681&SUPPORT=NET
Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=4830262a-59e6-40e1-843d-c9ecd848f681&SUPPORT=NET
Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=4830262a-59e6-40e1-843d-c9ecd848f681&SUPPORT=NET
The only way that this site will give me any credit for my time or compensate me for my time is if you rate me below.

Please, do not forget to click the Happy face on the bottom of this page and click Submit, if you are satisfied.

If you wish to request me personally for any future questions, you can do so at the following link: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you,
- Jason


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