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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 177
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I cannot receive emails on my service. Who can

Customer Question

I cannot receive emails on my service. Who can help?
Submitted: 4 years ago.
Category: Computer
Expert:  Jess M. replied 4 years ago.
Hi, welcome and thank you for your question. My name is Jess and I am glad to assist you today.

How do you access your Live email, is it using a web browser like Google Chrome (going to and login there) or are you using an email program like MS Outlook 2007 or 2010?

Please let me know so that I can help you further.

Best regards,
Customer: replied 4 years ago.

Although I simply click on an icon marked live email I believe it is using a browser as http:// etc appears at the top of the page.

Expert:  Jess M. replied 4 years ago.

Thank you for writing back with that information. Can you please tell me which browser are you using? You mentioned Chrome, are you using it to access your Live mail? Or other browser?

Also, are you using the same browser in writing to me now and in accessing your Live email?

Let me know.
Customer: replied 4 years ago.

As a computer illiterate many questions do not mean a great deal to me. ALthough I do not know how to obtain the answer to your first question the answer to no. two must be yes.

Expert:  Jess M. replied 4 years ago.

I need to know some information from you to help me provide procedures that are specific to your computer. Please click on this link:

In that page, it shall show your Operating System and Browser. Please tell me the following:

Operating System: (Is it Vista?)
Web Browser: (Is it Chrome?)

Here is my screen shot showing the info I am asking:

Let me know.