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Jeremy, Computer Repairer
Category: Computer
Satisfied Customers: 3127
Experience:  Computer Issues? Let my 14 years experience work to solve your toughest issue. Simple and Fast.
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I have a faulty iMedia S3810 Desktop. The fault may originate

Customer Question

I have a faulty iMedia S3810 Desktop. The fault may originate from a CD I cannot remove from the drive. How can I get the CD out without booting upthe computer?
Submitted: 4 years ago.
Category: Computer
Expert:  John Iacono replied 4 years ago.


I can help you remove the CD from the cd-rom. You'll need a paper-clip to do so. Get a paper clip and unfold it so you have a straight piece of wire on one end. Then on your cd rom you should see a small pin-hole close the the diameter of the paperclip. Simply push the paperclip into the hole until the tray ejects. You will feel some push-back as you push the paperclip in , that's normal.


here's a video to the procedure as well.



Customer: replied 4 years ago.

Thereis no hole visible. What now?

Expert:  John Iacono replied 4 years ago.
Would you be able to take a picture of the front of the cdrom and paste it into this chat. You can use the paperclip icon in the toolbar right above the textbox.
Customer: replied 4 years ago.


Customer: replied 4 years ago.
Relist: Incomplete answer.
You have my supplementary question. I should add that there is a pinhole visible in my wife's laptop CD drive so it is not a question of my lack of vision or comprehension.
Expert:  Jeremy replied 4 years ago.
Hi my name is Jeremy, I would like to assist you with your question. I am an expert here on in the computer field.

How are you doing today?

I think I may know the issue here.

The pinhole eject is hidden behind the front cover of the Packard Bell. I was able to locate a similar model with the same front cover design. What you need to do is flip down the face plate to reveal the CD-Drive as seen in the video below.

Once you have the CD-drive visible go ahead and use a flatened out paper clip into the hole (push the flat part into the hole as far as it goes, it will take some pressure to eject the disk)

But to be honest that does not sound like a problem caused by a CD drive unless it's stuck trying to boot

Take a look at the above video to see how to make the drive itself visible.

If for some reason removing the stuck CD does not resolve the issue i'll be here to help you in any way I can. Please feel free to reply to me any time day or night

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If you have a moment don't forget to rate my help below (an excellent service rating is most appreciated)

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Also if you need any computer help in the future, you can return to this chat anytime day or night (I am online from 9am est until at least 11pm est every day of the week)

Thanks again for all you patience

Customer: replied 4 years ago.

I find it difficult to judge how to rate your answer. It shows expertise and relevant concern. But I had already tried your suggestion and there was no pinhole visible. So your suggestion turned out to be of no use. I have now given up and bouoght a new computer.

Expert:  Jeremy replied 4 years ago.
Do you have a local shop that may be able to remove the cover for you? There should be a hole but it is hard to get at sometimes. I would love to help you if you ever have any computer problems in the future, with the old/new units. Please feel free to reply to me anytime and i'll help in any way I can