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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43460
Experience:  Over 15 years of consulting to the IT industry
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I contacted you a short while ago about a message you sent

Customer Question

I contacted you a short while ago about a message you sent me which says that I stile have a google email but I have changed it [email protected] so your has wiped out all of my contacts and I can't send or receive message mainly ones from my G.P so can you reset it [email protected] as I don't have a great technical understanding of computers. Instead of a message on screen please call my landline XXXXXXXXXXX
thank you from N.Tanner
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

Please note we are Just Answer, not Google, but we provide assistance for issues such as this.

There has been a fake email being sent to all Google Account users, and I am fearing you are the victim of this.

I cannot do Telephone support, but I can log onto your computer and we can look at this together.

Is this ok? If so

Go to Click Me


It will download a program to your computer

Run the program and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123)

Thank you