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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44732
Experience:  Over 15 years of consulting to the IT industry
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I am trying to set up my router (model whr-hp-gn). I get as

Customer Question

I am trying to set up my router (model whr-hp-gn). I get as far as the dialogue box to enter username & password. I enter 'root' as username and leave password XXXXX as instructed, but just get the dialogue box repeated. is there in fact a password? how do I find out what it is?
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

Yes that is correct. But it may have been changed since you received it.

Can you reset the router please by following the instructions on my link below

Click Me

Once you have reset the router, then try to use the username as root with no password.

Let me know the results please

Thank you