How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11888
Experience:  20 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
Type Your Computer Question Here...
Michael Hannigan is online now

picture breakup problem with my broadband and and reference

Customer Question

picture breakup problem with my broadband and and reference to IPC 6023
Submitted: 4 years ago.
Category: Computer
Expert:  Michael Hannigan replied 4 years ago.
Hello. My name is Michael. I will be your Primary Care Technician and I can assist you with your question. The error IPC-6023 indicates what you already know - specifically, it means "Poor Internet Channel Picture Quality". You really have to hand it to those engineers for their creativity.

You are on the right track in terms of diagnosing the problem. It has to be somewhere between your incoming broadband connection and the player. What I would suggest is removing any intermediate layers and then adding them back until you identify the problem. In this case, I would connect the youview box directly to the router and see if this eliminates the problem. Once you've verified that it's working Ok when directly connected, add the Powerline Adapters as close as possible - in adjacent outlets if available - and then try again. As you work out toward getting back to the permanent location of the box (and assuming that it worked OK when connected directly), you should, at some point in between, be able to identify the electrical wiring that is causing the problem.

You may already know this, but it's worth mentioning - the powerline adapters actually use the electrical lines in your home to transmit the data. This leaves the quality of the connection open to many variables. AC power lines in homes vary greatly in the amount of "noise" on the line. The noise can be caused by other devices (especially appliances) on the same electrical circuit, or it can simply be the condition of the power coming into the home. In my home for example, where I have much older wiring, I've had to retire two sets of Powerline adapters to storage. I thought I had a problem, replaced them, and then found that I simply wasn't able to get the bandwidth through them that I needed. You can try using power conditioners to clean up the electrical signal, but it will still be subject to loss and EMF interference along the way.

The difference between using data cable, which is certified to contain the signal and have a certain level of protection against interfernence, is that AC wiring was never designed to carry a data signal. Therefore, how well Powerline Adpaters work, varies greatly.

There are other possible options if you find out that the Powerline Adapters are not getting the job done. Depending on the layout of the area and the proximity of the box to your broadband, you may want to consider using a wireless bridge instead. I wiireless bridge plugs into the box and then communicates through WiFi to a wireless router or access point. There's no guarantee that this will work better - there are many variables with WiFi as well - but you do have better control over those variables. If you have existing WiFi devices that perform well in the same area that the box is in, then there's a very good chance that this option will work for you.

If the information I'm giving you seems a bit tentative, it's because in both cases, the factors affecting the quality of the connection are variable and I don't have a way to determine them for you other than the means I've recommended for testing the connection.

If you find that the box has the same problem when connected directly to the router, let me know because it would indicate a different issue with an entirely different set of troubleshooting steps. If that is the case, I can help you with that as well. I will remain available to you to discuss if you have any questions or if you need additional information. If you find that the Powerline adapters are not doing the job and would like to try a wireless bridge, let me know and I can give you more detail about that.

Expert:  Michael Hannigan replied 4 years ago.
Hi John,

I'm just following up with you to see how things are going with your broadband video. Is everything working OK? If you still need help, please don't hesitate to ask. If I have been helpful, I would sincerely appreciate a moment of your time to provide a positive rating on my answer. It's an important part of the process since since it determines whether we are compensated for helping. A favorable rating does not result in an additional charge, and it does not change our ability to communicate. If you've provided a positive rating by the time you receive this, THANK YOU!

If you have questions on anything in the future please fee free to request me - I'd love to work with you again if the need arises. You can request me specifically by going to my profile page and entering the question there.

You can also put my name in the question to make sure it gets routed to me. It's been a pleasure working with you.

Thank you!