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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 45545
Experience:  Over 15 years of consulting to the IT industry
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the login failed for the administrator and I cannot adjust

Customer Question

the login failed for the administrator and I cannot adjust anything in another user. What can I do?
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

I would first like to remove any corruption that has occured that can cause this problem please.

Turn off the computer

Turn it on and keep tapping F8 until you see a menu

Choose Last Known Good Configuration.

Let this complete and tell me if you can now enter windows please.

Thank you