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Hello Peter! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What email is it, such as Hotmail, Yahoo, Gmail, AOL, etc.? Do you go to the email website to use your email? Or do you use an email program like Outlook, Windows Live Mail, Mac Mail, etc.?Do you have windows xp, vista, or 7, or 8, or mac computer?Please let me know. Thank you,