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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6377
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Have Netprotect Plus Level 1 and have upgraded computer from

Customer Question

Have Netprotect Plus Level 1 and have upgraded computer from XP to Windows 7 but cannot get antivirus to download. Keeps telling me either my user id or password XXXXX wrong. I have crosschecked former and changed latter several times but still not letting me download

Advice please
Submitted: 4 years ago.
Category: Computer
Expert:  Kamil Anwar replied 4 years ago.
Hello & Welcome to JustAnswer. My name is Kamil and i will do my best to assist you.

Kindly uninstall Netprotect and download it again.

Please Click Here and follow the instructions to redownload NetProtect.

Alternatively, you can download a Free and a better Antivirus by AVG.

To download AVG, please Click Here

If you are unclear or require further assistance, please reply to ask.

Customer: replied 4 years ago.

Thank you for your help Ironically I worked it out just after calling you


Bill B

Expert:  Kamil Anwar replied 4 years ago.
Hi Bill

Thank you for letting me know.