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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43279
Experience:  Over 15 years of consulting to the IT industry
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how can I reset my default settings so that I can get my e

Customer Question

how can I reset my default settings so that I can get my email
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me which program you are using please? eg: Outlook 2010? or are you accessing your emails via the web browser?

And what is the error message that you receive?

Thank you
Customer: replied 4 years ago.

when I try to get into my b.t email they tell me to reset my default settings and Idont know how to do it

Expert:  Richard replied 4 years ago.
Thanks Norrie

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me if you can now get into your BT Email please.