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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43402
Experience:  Over 15 years of consulting to the IT industry
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I am unable to obtain my BT emails. For some reason beyond

Customer Question

I am unable to obtain my BT emails. For some reason beyond my comprehension, the e-mail that BT subscribes is my current e-mail address PLUS my password!
I want to clear the the e-mail address and password XXXXX reset new.
Also to to ensure that I have a one button entry to my new e-mail address and password.
I have tried BT's suggestion of righting my problem but it is a minefield.
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

It appears you may have created a new account by accident.

Can you log out of your BT account (click on your name in the top right and click Sign out)

then Sign in with your correct details.

Do you then get logged into the correct account?

Please let me know

Thank you