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I would like to help you, please let me know when you are ready.
I have forgotten my password XXXXX the Kindle reader. i know that it is a date but cannot remember which way round it should be.
you can reset the password. did you try it?
do you know how?
are you with your kindle now? we can go step by step and fix it now
can you type in "resetmykindle" as the password
It is still telling me to "press the Down Arrow " for password XXXXX
can you do it
do you know the answer of your hint?
the answer is date
can you type resetmykindle
resetmykindleinto the passcode field.
do you need me to type this into the Kindle or the computer
into the kindle
when your kindle asks you to enter your password, enter this:resetmykindle
and press enter
it seems to have turned itself off. is this because its resetting itself?
your kindle was set to "factory" condition now
(like brand new)
but don't worry about your content. You can download your content again
how long does it take because at the moment it isn't coming back on?
let's wait a few minutes more, it is preparing itself
did it start?
still nothing happening. the green light doesn't stay on
can you start manually
i have a blank screen
is it starting now?
the green light?
no. green light still keeps going off
can you turn off, and turn it on again
no. the screen is blank (grey). pressed the on/off button and nothing happens
what is the version of your kindle exactly=?
kindle model DO1100
can you try this
Reset your Kindle by pressing or sliding and holding the power switch (at the bottom) for 20 seconds. and release the power switch. This will reboot the Kindle. If it still doesn't work, plug the charger for 5 minutes and while it is plugged, try the reboot process. Let me know if it helps.
the reboot worked but i am back to enter password. what do i do now?
is it asking you to enter a new password?
or asking your old password?
the old one that i can't remember
can you type this:resetmykindle
it has rebooted itself and is back to factor settings
happy to hear that
are you able to Access your kindle now?
yes and thank you very much for all your help and patience in sorting the problem for me.
you are welcome. i will be happy if you rate my service before leaving. i will be happy to help you if you may have problems again in the future. have a nice day, best regards