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Hello David! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What kind of password XXXXX XXXXX such as email password? Do you have windows xp, vista, or 7, or 8, or mac computer?Edit: Please let me know if you still need help with this. Please reply in the box below. Thank you,