How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 174
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Type Your Computer Question Here...
Kamil Anwar is online now

I have tried what you suggested and cannot find MSN in the

Customer Question

I have tried what you suggested and cannot find MSN in the control unless it is under another name
Submitted: 4 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 4 years ago.

Hello Patricia! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:


, or click on the shorter website link below:

After clicking on Join session at the website, make sure sure to download/run/open the ScreenConnect program (it usually shows at the bottom.)


Thank you,

Expert:  Viet - Computer Tech replied 4 years ago.

1. Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:


, then join session, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed.


2. When do you see MSN? Is it when you open Google Chrome? etc.?


Edit: Please let me know if you still need help with this. Thank you,