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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43206
Experience:  Over 15 years of consulting to the IT industry
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Since we were connected to BT|Infinity on 17 Dec have been

Customer Question

Since we were connected to BT|Infinity on 17 Dec have been unable to access our emails - please explain how we can do this.
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

Can you tell me please which email sevice you are using?

eg: BTInternet?

and how do you access your emails? Via your web browser or via an email program such as Outlook 2007?

Thank you
Customer: replied 4 years ago.

Using BT Yahoo but no point replying by email as we cannot access or open them.

Expert:  Richard replied 4 years ago.
Thanks Paul,

I can only use this website to reply, so please read the messages like you are now.

What is the error or issue you get when trying to access your email?
Customer: replied 4 years ago.

To access Inbox we go to BT homepage but this does not operate

Expert:  Richard replied 4 years ago.
Can you click my link below please Paul

And tell me please exactly what happens when you try to sign in.

Please be as detailed as possible.

Thank you