How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43205
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

i have lost my wifi there is a padlock

Customer Question

i have lost my wifi there is a padlock
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me on what device you are trying to connect to wifi on please?

Thank you
Customer: replied 4 years ago.

my kindle

Expert:  Richard replied 4 years ago.
Thanks Helen

Can you hold the power button on the Kindle to off for 35 seconds, then release.

Then turn on the Kindle and try to connect to your wifi network.

Let me know the results please

Thank you