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You have not been able to help me other than giving me a phone number for an engineer for which i will pay for his services on site. Therefore I think you should not charge me £35 for putting me on to another engineer.
Sorry to hear my information was only a little helpful.
JustAnswer is an online service, so I am unable to visit you myself.
Please let me know if you require any further information. There are other urgent phone repair services available in your area if you need that information.
Alternatively if you would like to reduce the price you paid for this, let me know how much my information is worth to you and I can have customer services amend the price.
Pete - The cost to me, at the most, is worth £10 only - please ask customer service to reduce the price accordingly.