How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now

I stopped bt internet on 22-01-2014 and transferred to sky

Customer Question

I stopped bt internet on 22-01-2014 and transferred to sky now I cannot access any of my emails from then. some of them are photos of my grandchildren I have received a code no. from you 83913
Submitted: 4 years ago.
Category: Computer
Jerry Hannell
Expert:  Jerry Hannell replied 4 years ago.

Jerry Hannell :

hello sir/madam

Jerry Hannell :

I would like to help you, please let me know when you are ready

JACUSTOMER-3gu4ps15- :

I am ready but slow

Jerry Hannell :

hi, what is the email you are having problems with?

Jerry Hannell :

(please replace @ with AT when typing your email here)

JACUSTOMER-3gu4ps15- :

the emails that were on my OLD btinternet but I am now with sky

Jerry Hannell :

do you remember your old bt email?

JACUSTOMER-3gu4ps15- :

yes [email protected]

Jerry Hannell :

can you type again

Jerry Hannell :

(please replace @ with AT when typing your email here)

JACUSTOMER-3gu4ps15- :

sheila709atbtinternet.com

Jerry Hannell :

do you remember the password you have used to Access your sheila709atbtinternet.com email?

JACUSTOMER-3gu4ps15- :

sheila709ATbtinternet.com

Jerry Hannell :

do you remember its password?

JACUSTOMER-3gu4ps15- :

yes painting45

Jerry Hannell :

we can try to set a new password

Jerry Hannell :

it seems it is not correct

Jerry Hannell :

can you answer these questions?

JACUSTOMER-3gu4ps15- :

I am no longer with bt I want them put on my sky email list

Jerry Hannell :

1) postcode (associated with your bt email)
2) date of birth (associated with your bt email)
3) your mother's maiden name

JACUSTOMER-3gu4ps15- :

ox136jz 25-06-1944 shepherd

Jerry Hannell :

can you go to www.mail2web.com

Jerry Hannell :

when you are there, please let me know

JACUSTOMER-3gu4ps15- :

ok but how do I do this with out coming away from you

Jerry Hannell :

when you click on the link it will open a new window

Jerry Hannell :

you can come back to this page easily

Ask Your Own Computer Question