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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6968
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Kamil Anwar is online now

i have just brought a kindle paperwhite to replace my old kindle

This answer was rated:

i have just brought a kindle paperwhite to replace my old kindle .....i cannot remember the password XXXXX connect to my wi-fi ??..........i'm not good at this stuff so need advice how to do this ?

Kamil Anwar :

Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

Kamil Anwar :

Are you currently connected to the computer with a wifi?

Customer:

yes sorry had bit of problem yes i'm connected to wi-fi

Kamil Anwar :

Okay. Then we can use the computer to fetch the wireless password XXXXX used on it.

Customer:

ok i'm not too clever with this stuff ?/

Customer:

hello ??

Kamil Anwar :

Please click the link below:

Kamil Anwar :

It will download a file, called wirelesskeyview.zip

Kamil Anwar :

Click on the file to open it, and then click the file inside it.

Kamil Anwar :

Once it runs, you will see your network name in the first column and the password XXXXX fourth under the heading (key ascii)

Kamil Anwar :

Let me know if you have any problems.

Customer:

well i cannot see any password XXXXX 4th column ?/ just (no) ??

Kamil Anwar :

Did you run the program?

Kamil Anwar :

This is how it looks like when it's running:

http://www.nirsoft.net/utils/wirelesskeyview.gif

Kamil Anwar :

Click the link to see the picture.

Customer:

i will try again !

Kamil Anwar :

Okay.

Customer:

wirelessview box come up but frozen can't do anything with it ??

Kamil Anwar :

Look inside it.

Kamil Anwar :

Is it showing any text inside it?

Customer:

yes but not doing anything ??

Kamil Anwar :

It won't do anything. It will just open and show you the wireless network name inside it and the password

Kamil Anwar :

The first column should show you the name of the wireless network.

Kamil Anwar :

The fourth column should show you the password

Customer:

well i got a blue box ...and can't enlarge it to see the 4th column ??

Kamil Anwar :

Can you see the first column with your wireless network name?

Customer:

nope mate

Kamil Anwar :

Then it is not running correctly.

Kamil Anwar :

The computer we are talking on right now is wireless right?

Customer:

yes it is

Kamil Anwar :

Okay. We'll have to start again.

Kamil Anwar :

Click on the link below:

http://tinyurl.com/qel25jl

Kamil Anwar :

It will open a new page, Click the Green Download Not button

Kamil Anwar :

OR Download File button

Kamil Anwar :

WirelessKeyView.exe will be downloaded.

Kamil Anwar :

Click on this file, and click Run.

Kamil Anwar :

Then tell me if you can see a box with your wireless network name in the first column. There maybe more then 1row, so check each row for your wireless network name.

Kamil Anwar :

 


http://tinyurl.com/qel25jl


 

Customer:

mate clicked onto the green button to down load ...clicked on run ...comes back not compatable with version i'm running ??

Kamil Anwar :

What version of Windows are you running?

Customer:

the name of my wi-fi is Waveny T if thats any help ??

Kamil Anwar :

What version of Windows are you running?

Kamil Anwar :

7, 8 or XP

Customer:

xp

Kamil Anwar :

And which router are you using?

Customer:

server is broad (post office) router is (belkin ) ??

Kamil Anwar :

Can you look at the bottom of the belkin router to see if there is a wireless key written there?

Customer:

ok will do ...

Kamil Anwar :

Check and let me know.

Customer:

gosh this turning into a nightmare ....there is a bunch of numbers and model number but to be honest i don't know what i'm looking for mate ??

Kamil Anwar :

It should say key or wireless password XXXXX security code

Kamil Anwar :

Is there anything similar to this?

Customer:

okayyyy

Customer:

no mate a bunch other gobble gok ?? but none of what you are after ??

Kamil Anwar :

hmm.

Kamil Anwar :

Can you open this site on your browser 192.168.1.1

Customer:

how do you mean ?/

Kamil Anwar :

On your web-browser, in a new blank page type 192.168.1.1

Kamil Anwar :

and Hit Enter.

Customer:

ahh mate i tell ya what i'm gonna leave it at this ..i really appr ya help but ok ya done more that enough ok but it'll be better for me to get someone to sort it that know what to do as i say i'm hopeless at the techo stuff ...why oh why did i buy a new kindle !1 ok thank you for your help regardless

Kamil Anwar :

I am really sorry about this. The process was really simple.

Kamil Anwar :

Can we give it another try?

Kamil Anwar :

10 minutes of your time.

Customer:

i'm more worried wasteing ur time mate

Kamil Anwar :

It's not wasting my time, i am determined to help you get it fixed and if i do that i will be happy.

Customer:

ok here we go then ...what do you want me to do then ??

Kamil Anwar :

First tell me which web browser are you using right now?

Kamil Anwar :

Is it Google Chrome or Is it Internet Explorer?

Customer:

internet explorer

Kamil Anwar :

Okay.

Kamil Anwar :

 


Click Here


 

Kamil Anwar :

Tell me when you see this file wirelesskeyview-x64.zip in the bottom of your Internet Explorer.

Kamil Anwar :

Don't click on it, just tell me when you see it.

Customer:

yes but clicked on opp's

Kamil Anwar :

Can you see this file now inside the file you opened WirelessKeyView.exe

Kamil Anwar :

Make sure it has a .exe in the end?

Customer:

can see wirelesskey view ......but not with .exe at the end ??

Kamil Anwar :

Let me upload it.

Customer:

okayyy

Kamil Anwar :

 


http://tinyurl.com/pq6evw6


 

Kamil Anwar :

Download from the link above, see if it is shown as WirelessKeyView.exe

Kamil Anwar :

Click the Download File after you click the link above.

Kamil Anwar :

Then Click on WirelessKeyView.exe once it is downloaded and click run/open.

Customer:

ok here we go !1

Kamil Anwar :

Now is it showing you the wireless network name in the first column?

Customer:

had the prog ...wirelesskey view .exe ....down loaded ...clicked run ...say not compatiable with prog i'm running again ?

Kamil Anwar :

Does it gives any option to run anyway?

Customer:

yes it did

Kamil Anwar :

Okay. Did you click on it?

Customer:

clicked on run yes

Kamil Anwar :

Now tell me if it opens the WirelessKeyView box with the name of wireless networks n

Customer:

no a box comes up its sayin not compataible with the prog i'm running...

Kamil Anwar :

Let me see if i can find a different program. Wait

Kamil Anwar :

There is another way, we can do this.

Kamil Anwar :

Tell me how many devices are connected to your wireless network right now?

Kamil Anwar :

Is there another computer connected to the wireless network?

Customer:

nothing mate

Customer:

no printer either just my laptop

Kamil Anwar :

Okay. Can you look at the belkin again for the model number or the part number?

Kamil Anwar :

See image below for reference:

Customer:

ok the model number is XXXXX code on it is......62934879

Kamil Anwar :

And above the pin code is there a password?

Customer:

no mate ?

Kamil Anwar :

What is written above the pin code?

Customer:

ok above pin code is the serial number ...BE702085096

Kamil Anwar :

Is BE capital or small?

Customer:

capital letters mate

Kamil Anwar :

Okay. Try this on your Kindle.

Kamil Anwar :

BE702085096

Customer:

what in the password XXXXX ??

Kamil Anwar :

Yes

Customer:

ok just doing now

Kamil Anwar :

Okay.

Customer:

nope mate no go ??

Kamil Anwar :

Okay. Wait

Kamil Anwar :

In Internet Explorer open a new page and type 192.168.1.1

Customer:

do you mean go to internet home page

Kamil Anwar :

Yes, a new home page. Like from where you go the website by typing the website address.

Kamil Anwar :

Instead of typing the website address, just type 192.168.1.1

Customer:

no mate nothing at all ??

Kamil Anwar :

Our only option now is to locate the Password XXXXX the back of the router. Then reset it and use that password. On all routers, there is a password.

Kamil Anwar :

The password XXXXX look like this

Kamil Anwar :

Password: ae38102jb

Kamil Anwar :

It will have to word Password in front of it

Customer:

honest mate cannot see anything other than what i have said ...nothing on there with the word password XXXXX all ...

Customer:

i think i maybe will have to find out how to reset this again

Kamil Anwar :

How old is the router?

Customer:

bo yrs ut 5

Customer:

sorry about 5 yrs ??

Kamil Anwar :

Okay. To reset it press and hold the button as shown in the picture for 10 seconds.

Kamil Anwar :

Full Size Image

Kamil Anwar :

You may need a pin to reset it, insert the pin and keep it held in for 5-10 seconds.

Kamil Anwar :

If there is no password XXXXX it, then you will be able to connect both the kindle and the computer without any password.

Customer:

if i do this now it break connection with you right

Kamil Anwar :

It will, but if you keep this page open and Click the wireless icon in the windows tray besdies the clock

Kamil Anwar :

And select Belkin again, then it should re-connect.

Kamil Anwar :

And if it asks for a password XXXXX the reset, then there is a password XXXXX the back of the router which we need to find. If it doesn't asks, then there is no password.

Customer:

ok i have just looked on the belkin and cannot see a rest button ??

Kamil Anwar :

It's not actually a button visible from the outside, it's a button in a small pin hole located inside.

Kamil Anwar :

above where the power is plugged into the router, can you see a small hole?

Customer:

ok mate i will bear that in mind .....Having said that i have taken notes down ..........but i will have to call it a day now mate i really appt all this help ....ok can't fault you for all you have tried mate ..i just wish my friend was still around who set it all up ahh well gonna sign of thank you mate

Kamil Anwar :

No worries, if you need me again simply reply me.

Kamil Anwar :

And, if you can rate my service that will be appreciated.

Customer:

how do i do that if i want ya help again ??

Kamil Anwar :

Just login to JustAnswer.com and Click on "Reply to Expert"

Customer:

ok mate cheers XXXXX XXXXX ...

Kamil Anwar :

You're Welcome

Kamil Anwar and other Computer Specialists are ready to help you