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Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.
Are you currently connected to the computer with a wifi?
yes sorry had bit of problem yes i'm connected to wi-fi
Okay. Then we can use the computer to fetch the wireless password XXXXX used on it.
ok i'm not too clever with this stuff ?/
Please click the link below:
It will download a file, called wirelesskeyview.zip
Click on the file to open it, and then click the file inside it.
Once it runs, you will see your network name in the first column and the password XXXXX fourth under the heading (key ascii)
Let me know if you have any problems.
well i cannot see any password XXXXX 4th column ?/ just (no) ??
Did you run the program?
This is how it looks like when it's running:http://www.nirsoft.net/utils/wirelesskeyview.gif
Click the link to see the picture.
i will try again !
wirelessview box come up but frozen can't do anything with it ??
Look inside it.
Is it showing any text inside it?
yes but not doing anything ??
It won't do anything. It will just open and show you the wireless network name inside it and the password
The first column should show you the name of the wireless network.
The fourth column should show you the password
well i got a blue box ...and can't enlarge it to see the 4th column ??
Can you see the first column with your wireless network name?
Then it is not running correctly.
The computer we are talking on right now is wireless right?
yes it is
Okay. We'll have to start again.
Click on the link below:http://tinyurl.com/qel25jl
It will open a new page, Click the Green Download Not button
OR Download File button
WirelessKeyView.exe will be downloaded.
Click on this file, and click Run.
Then tell me if you can see a box with your wireless network name in the first column. There maybe more then 1row, so check each row for your wireless network name.
mate clicked onto the green button to down load ...clicked on run ...comes back not compatable with version i'm running ??
What version of Windows are you running?
the name of my wi-fi is Waveny T if thats any help ??
7, 8 or XP
And which router are you using?
server is broad (post office) router is (belkin ) ??
Can you look at the bottom of the belkin router to see if there is a wireless key written there?
ok will do ...
Check and let me know.
gosh this turning into a nightmare ....there is a bunch of numbers and model number but to be honest i don't know what i'm looking for mate ??
It should say key or wireless password XXXXX security code
Is there anything similar to this?
no mate a bunch other gobble gok ?? but none of what you are after ??
Can you open this site on your browser 192.168.1.1
how do you mean ?/
On your web-browser, in a new blank page type 192.168.1.1
and Hit Enter.
ahh mate i tell ya what i'm gonna leave it at this ..i really appr ya help but ok ya done more that enough ok but it'll be better for me to get someone to sort it that know what to do as i say i'm hopeless at the techo stuff ...why oh why did i buy a new kindle !1 ok thank you for your help regardless
I am really sorry about this. The process was really simple.
Can we give it another try?
10 minutes of your time.
i'm more worried wasteing ur time mate
It's not wasting my time, i am determined to help you get it fixed and if i do that i will be happy.
ok here we go then ...what do you want me to do then ??
First tell me which web browser are you using right now?
Is it Google Chrome or Is it Internet Explorer?
Tell me when you see this file wirelesskeyview-x64.zip in the bottom of your Internet Explorer.
Don't click on it, just tell me when you see it.
yes but clicked on opp's
Can you see this file now inside the file you opened WirelessKeyView.exe
Make sure it has a .exe in the end?
can see wirelesskey view ......but not with .exe at the end ??
Let me upload it.
Download from the link above, see if it is shown as WirelessKeyView.exe
Click the Download File after you click the link above.
Then Click on WirelessKeyView.exe once it is downloaded and click run/open.
ok here we go !1
Now is it showing you the wireless network name in the first column?
had the prog ...wirelesskey view .exe ....down loaded ...clicked run ...say not compatiable with prog i'm running again ?
Does it gives any option to run anyway?
yes it did
Okay. Did you click on it?
clicked on run yes
Now tell me if it opens the WirelessKeyView box with the name of wireless networks n
no a box comes up its sayin not compataible with the prog i'm running...
Let me see if i can find a different program. Wait
There is another way, we can do this.
Tell me how many devices are connected to your wireless network right now?
Is there another computer connected to the wireless network?
no printer either just my laptop
Okay. Can you look at the belkin again for the model number or the part number?
See image below for reference:
ok the model number is XXXXX code on it is......62934879
And above the pin code is there a password?
no mate ?
What is written above the pin code?
ok above pin code is the serial number ...BE702085096
Is BE capital or small?
capital letters mate
Okay. Try this on your Kindle.
what in the password XXXXX ??
ok just doing now
nope mate no go ??
In Internet Explorer open a new page and type 192.168.1.1
do you mean go to internet home page
Yes, a new home page. Like from where you go the website by typing the website address.
Instead of typing the website address, just type 192.168.1.1
no mate nothing at all ??
Our only option now is to locate the Password XXXXX the back of the router. Then reset it and use that password. On all routers, there is a password.
The password XXXXX look like this
It will have to word Password in front of it
honest mate cannot see anything other than what i have said ...nothing on there with the word password XXXXX all ...
i think i maybe will have to find out how to reset this again
How old is the router?
bo yrs ut 5
sorry about 5 yrs ??
Okay. To reset it press and hold the button as shown in the picture for 10 seconds.
You may need a pin to reset it, insert the pin and keep it held in for 5-10 seconds.
If there is no password XXXXX it, then you will be able to connect both the kindle and the computer without any password.
if i do this now it break connection with you right
It will, but if you keep this page open and Click the wireless icon in the windows tray besdies the clock
And select Belkin again, then it should re-connect.
And if it asks for a password XXXXX the reset, then there is a password XXXXX the back of the router which we need to find. If it doesn't asks, then there is no password.
ok i have just looked on the belkin and cannot see a rest button ??
It's not actually a button visible from the outside, it's a button in a small pin hole located inside.
above where the power is plugged into the router, can you see a small hole?
ok mate i will bear that in mind .....Having said that i have taken notes down ..........but i will have to call it a day now mate i really appt all this help ....ok can't fault you for all you have tried mate ..i just wish my friend was still around who set it all up ahh well gonna sign of thank you mate
No worries, if you need me again simply reply me.
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how do i do that if i want ya help again ??
Just login to JustAnswer.com and Click on "Reply to Expert"
ok mate cheers XXXXX XXXXX ...