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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8554
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I am running an iMac with 10.5.8 OS X. My mail password XXXXX

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I am running an iMac with 10.5.8 OS X. My mail password XXXXX the POP server with BT appears to have corrupted in some way. The keychain file is still showing the original password XXXXX when I try to access new mail I get a request for the password XXXXX the "BT" account. Having entered the keychain password XXXXX response is a message saying "The POP server "" rejected the password. for user "[email protected]"."
Any ideas?


hello sir/madam


I would like to help you, please let me know when you are ready



Customer: replied 4 years ago.

Sorry I have to go out now. I will return later today.

ok, I will be here.when you come back we can continue
Customer: replied 4 years ago.


Sorry about that, minor emergency.

What do you need to know?


hi, are you unable to Access your bt email?
what is the email address you are having problems with?
Customer: replied 4 years ago.

Cannot access BT mail in any way.

l The address is '[email protected]'

can you tell me the address again,
please replace @ with AT when typing your email here
Customer: replied 4 years ago.

the address is

do you remember your old password? or any password XXXXX have used before? or, you completely forgot your password?
Customer: replied 4 years ago.

The password XXXXX the keychain file which has been in use for at least 4 years is "welcome1'

there was a problem with this password.
i set a new password XXXXX your bt email.
can you please use: NNN-NN-NNNN

what happens? the pop server accepts your password XXXXX?
Customer: replied 4 years ago.

Have just now accessed mail and all appears O.K.

Can I change the password XXXXX if I want to?



happy to hear that you can Access your email now.
yes of course, you can change your password XXXXX

do you know how?
Customer: replied 4 years ago.

Thank you. yes I have just read the BT administrative notice.


Thanks so much for your help. I now know where I can get help should I need it in future.




Brian Bird

you are welcome.

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.
Jerry Hannell and 4 other Computer Specialists are ready to help you
Customer: replied 4 years ago.

Have already rated reply. There are NO more questions at the moment, thank you.