Ask a Computer Question, Get an Answer ASAP!
hello sir/madam, I would like to help you, please let me know when you are ready.
I'm ready now
hi, are you using the computer in question? so we can go step by step and fix it together
can you download this
save it on your desktop
it is the full offline pack of air
after the download, please let me know
I've pressed the link, but can't see a website/download page appearing
can you right click on the link, do you see save target as?
or save link as
I've right clicked and have now got it on my Desktop
now can you right click on the file you have downloaded, and then select "run as administrator"
what happens? it starts the installation?
I have now got the 'setup' button. Have been here countless times with no luck
can you press setup
let's see what happens
Doing this now
same results. An 'error' message.
what is the error exactly?
can you copy & paste here
Have to go through it again since I deleted it.
can you try again
if we can see the error message it will help us
sorry to keep you
This is the message:
An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.
it seems your anti virüs is blocking it
are you using norton or avg? or mcafee?
I have a Norton software. It's not an anti virus 'Norton Utilities'.
can you disable it? (temporarily)
I'm a bit lost here. I have an 'uninstall tab, however, it gives me no way to switch it off temporarily. If I uninstall completely, I could contact Norton to re install
reinstallation is easy
can you uninstall your norton fully
The only way I can uninstall is to go to the 'Control panel' and delete it from there.
control panel > programs
now can you restart your computer
OK, but won't I lose this chat facility?
can you come back to this page later? we can continue
you can add this page to your favorites (bookmarks)
when you come back, you can open this page from your favorites
i will be here waiting
Hi Jerry, I'm back. Sorry it took so long. My computer decided to check the C drive
now you have no norton
can you right click on the file you have downloaded, and select run as administrator
Doing it now
It seems to be taking a heck of a long time
Sorry its taking such a long time
no problem, let's wait
Still giving error message.
It may be best if I came back, since the 'Norton' tab keeps on popping up. I need to find out if it has been removed from my pc
can you open this page
and press the run button
it will install the fix program
can you run it
it will ask you questions, for example (do you have problems with installation or uninstallation etc)
can you follow on-screen instructions carefully and answer the questions
let's see if it can fix the problem
if that does not work either, we will try to start the Windows installation service manually
It's still loading
Ok, I'm going through the installer now
Ok. It's giving me 2 choices
what are the options?
Detect problem and apply the fixes. Detect problem and let me select the fixes to apply
can you select the first one
Asking if I have a problem installing or uninstalling a program
Still checking the register for patch related problems
it seems it is fixing and repairing
Ok. Now I've got a list
what do you see in the list?
It's got Adobe AIR on it
Shall I highlight it and press 'Next'?
2 choices. Yes, try uninstall & Yes try other fixes
now can you try to reinstall air
It says "Resolving problems. Corrupt patch Registry keys
It's still running Jerry
waiting. it seems it found errors and now repairing them
It says: 'Attempting to repair problems with Adobe AIR
when done, we will try to reinstall air
Ok. It's taking a long time repairing the problem.
Would you like me to stay with this and come back later, so you can get on with other work?
i can wait
Does it usually take this long to repair a problem?
I mean the software
it depends on the problem. it depends on the speed of the computer too
OK, it says it's fixed 'corrupt patch registry keys' and cannot install or uninstall program..shall I continue?
yes, let's continue
It's asking a series of questions. 1st choice. 'Did it fix the problem?
let's say yes (it is not important)
OK. Now shall I install AIR?
yes, can you try to install it now
if you still have the same problem we will try to start the Windows installer manually
OK. Installing now
Whoppeee. It's done!
happy to hear that
Thanks a lot Jerry. Thanks for your patience
you are welcome. you can reinstall your norton now (if you have problems reinstalling norton, i will be here)
you are welcome.
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.
Will do Jerry