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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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My contacts are receiving emails in my name but I have not

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My contacts are receiving emails in my name but I have not sent them.

XXXXX XXXXXnell :

hello sir/madam, I would like to help you, please let me know when you are ready.

Customer:

I am ready

XXXXX XXXXXnell :

hi, it seems your email has been hacked and hacker is sending messages to your contacts

XXXXX XXXXXnell :

did you change your password XXXXX security question too?

Customer:

I only changed my password

XXXXX XXXXXnell :

can you change your security question too. because hacker can hack using your security answer

XXXXX XXXXXnell :

(you need to change your security question + answer)

Customer:

Can you tell me how I change my security question?

XXXXX XXXXXnell :

is your email Hotmail*

XXXXX XXXXXnell :

or gmail? or aol?

Customer:

BT Yahoo

XXXXX XXXXXnell :

Go to www.bt.com, select the email link and log in using your @btinternet.com username and password.

XXXXX XXXXXnell :

Hover over your welcome message and from the drop down menu offered select Account info link. You'll be asked for your sign in details again

XXXXX XXXXXnell :

Full Size Image

XXXXX XXXXXnell :

Now select the Change my password link

XXXXX XXXXXnell :

Now choose a new password. Put your current password XXXXX the "Current password" box. Once you've selected a new password XXXXX confirmed it, select the Change password button

XXXXX XXXXXnell :

Now check and update your personal details and make sure you choose a new security question with a new answer. Once updated select Next

XXXXX XXXXXnell :

You'll then see the confirmation screen. Just select Finish to complete the reset

Customer:

I will do that

XXXXX XXXXXnell :

waiting

Customer:

I will do that

XXXXX XXXXXnell :

waiting

Customer:

Will I do that now

XXXXX XXXXXnell :

yes, I can wait, or you can do it later

XXXXX XXXXXnell :

however you want

XXXXX XXXXXnell :

any problems so far?

Jerry Hannell and 3 other Computer Specialists are ready to help you