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hello sir/madam, I would like to help you, please let me know when you are ready.
I am ready
hi, it seems your email has been hacked and hacker is sending messages to your contacts
did you change your password XXXXX security question too?
I only changed my password
can you change your security question too. because hacker can hack using your security answer
(you need to change your security question + answer)
Can you tell me how I change my security question?
is your email Hotmail*
or gmail? or aol?
Go to www.bt.com, select the email link and log in using your @btinternet.com username and password.
Hover over your welcome message and from the drop down menu offered select Account info link. You'll be asked for your sign in details again
Now select the Change my password link
Now choose a new password. Put your current password XXXXX the "Current password" box. Once you've selected a new password XXXXX confirmed it, select the Change password button
Now check and update your personal details and make sure you choose a new security question with a new answer. Once updated select Next
You'll then see the confirmation screen. Just select Finish to complete the reset
I will do that
Will I do that now
yes, I can wait, or you can do it later
however you want
any problems so far?