How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43460
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

I have been locked out of my hotmail account. I have gone

Customer Question

I have been locked out of my hotmail account. I have gone through the process of getting the security code being sent to my husbands email address. We used this to reset the password. Then i went to login and it says it is locked again. We keep going in a circle of security codes?
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

Can I ask, when you do this process, are you using Google Chrome as the internet browser?

Please let me know

Thank you
Customer: replied 4 years ago.

I think we were in safari?


Expert:  Richard replied 4 years ago.
Are you doing this on a Mac or Windows computer Louise?

Customer: replied 4 years ago.


Expert:  Richard replied 4 years ago.
ok, then it would not be Safari.

But do this please, as generally the symptons you have are caused by cached internet pages.

Click Start, All Programs, and click on Internet Explorer.

Then do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart your computer and open Internet Explorer again.

Once opened, access your Hotmail account with this. You may need to once more go through the password reset process, but once done, tell me if it then provides you normal access.

Let me know the results please

Thank you