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Cory, Computer Technician
Category: Computer
Satisfied Customers: 3499
Experience:  Computer Repair Technician 5+ Years
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hello, the top half of my kindle screen is frozen, though the

Customer Question

hello, the top half of my kindle screen is frozen, though the touch methodology seems to work underneath, e.g., for entering the password. just cannot see what is there. i have rebooted several times by holding the on- off button pressed, but to no avail. is there anything else i can do?
Submitted: 4 years ago.
Category: Computer
Expert:  Cory replied 4 years ago.

Cory :

Welcome, I am Cory. I will be assisting you today.

Cory :

I am sorry you are having problems with your Kindle

Cory :

Let me know when you are ready to chat

JACUSTOMER-e2bpwekl- : ok
JACUSTOMER-e2bpwekl- : now is good
Cory :

What model Kindle do you have?

JACUSTOMER-e2bpwekl- : the old one for 69 pounds
Cory :

It sounds like there maybe a glitch in the firmware.

Please remove the case if you have it in one and unplug it from a charging source, if connected. Press in and hold the power button/on switch for 30 seconds, this will reset the firmware. Please wait up to 3 minutes for it to restart.

If your Kindle still has issues, please reply and we will troubleshoot further.

JACUSTOMER-e2bpwekl- : ithink that is what i habe done already 5 times but will try once more
Cory :

Ok, let me know if it works

JACUSTOMER-e2bpwekl- : sorry didn't change anything
Cory :

I am sorry you are still having trouble.

Let's do a hard reset.

Please plug it in and let it charge for 15 minutes.

Once the 15 minutes has passed, please press in and hold the power button for 30 seconds till the screen flickers.

Once it comes back on, please let it charge for 15 more minutes.

Let me know if it is working then.

If you have any questions, please reply and I will assist you.

JACUSTOMER-e2bpwekl- : sorry but tried that too earlier today.
Cory :

How long have you had it?