How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Computer
Satisfied Customers: 7606
Experience:  Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
Type Your Computer Question Here...
Jess M. is online now

I cannot send email. Desktop message "Windows Live Mail error

Customer Question

I cannot send email. Desktop message
"Windows Live Mail error ID: 0x800CCC0B
Submitted: 4 years ago.
Category: Computer
Expert:  Jerry Hannell replied 4 years ago.

Jerry Hannell :

Hello sir/madam, I would like to help you, please let me know when you are ready.

JACUSTOMER-knwkhnxw- :

I am at my desk top now.

Expert:  Jerry Hannell replied 4 years ago.
hi, are you using the computer in question now?
Customer: replied 4 years ago.


Expert:  Jerry Hannell replied 4 years ago.
do you have a real time protection utility like norton or avg?
if yes, can you please try to disable it temporarily, and try to send again
it seems your real time protection utility is blocking outgoing messages
Customer: replied 4 years ago.

Hi Jerry

I am looking for a simple answer and do not want to disable protection. The system allowed me to contact you and display my question - if you cannot answer it say so and I will try elsewhere.


Expert:  Jerry Hannell replied 4 years ago.
remote assistance may be needed. Let me opt out and redirect this question to other experts for remote assistance.
If no expert opts in back, we can continue.
Best regards.
Expert:  Jess M. replied 4 years ago.
Hi, welcome and thank you for your question. My name is Jess and I am glad to assist you today.

What email account are you using with your Windows Live Mail? Is it Hotmail, Yahoo Mail or Gmail?

Please let me know so that I can help you further.

Best regards,