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Hello sir/madam, I would like to help you. Please let me know when you are ready.
you will need to activate the recovery paritition
do you have important files on your harddisk?
according to the manual, you have a vista CD (recovery cd) , do you have it ?
(it came with your computer together)
No I do not have it.
we will try this
can you do this:
Power on your computer. When the Packard Bell logo is displayed, press and hold the ALT key while pressing repeatedly the F10 key. Release the keys when a message displays that Windows is loading files.
this should start the "restore your computer to factory condition" program (recovery partition)
your computer will be formatted (format= deleting everything on harddisk)
after the format, fresh copy of vista will be installed
this will take about 35-40 minutes
I will try that now.
we need to find a cd
do you have the cd of vista?
Could you repeat you previous instructions re f10 etc. as I can't get back to them..
ALT + F10
can you look at the bottom of your laptop
do you have the product key?
There are 3 stickers on the bottom.
do you see the 25 digit key?
can you check agaibn
looks like this
Think this is it. MD7PWCTQTYPQWVQBC8G4VDFQC
do you see your vista edition?
what does it say? is it saying Microsoft Vista Home Basic?
what comes after Microsoft Vista ... ?
The only thing I can see is Vista Home Premium OEMAct.
is it English?
normally was your operating system English?
ok, you will need this dvd
it is £3.49
shipping is £3.80
when you got this dvd, insert it to your dvd drive, and then start your computer
your computer will read your dvd and then start the installation program automatically, since the dvd is bootable
just follow on-screen instructions carefully, installation will take about 30 minutes
during installation, it will ask you to enter your KEY. you will need to enter your own key which is located at the bottom of your laptop
I have just purchased the disc. What does the key look like?
your key is the key you wrote a while ago.
screen will look like this:
Sorry, I can know see that it says product key. Many thanks for your help and patience.
you are welcome