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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44765
Experience:  Over 15 years of consulting to the IT industry
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Microsoft outlook not working, says it is unable to find the

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Microsoft outlook not working, says it is unable to find the server, my provider is Talk Talk. How can I contact Talk Talk to find out what to do?
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please which version of Outlook you are using?

Thank you
Customer: replied 4 years ago.

I think it is Microsoft outlook 2010

Thank you Mary

In Outlook, click File, Info, Account Settings.

click on your email account and click Change.

Then click More Settings.

Click on the Advance Tab and make sure these values are entered. into the Incoming mail server box.
Port number 110 into the Incoming server (POP3): box. into the Outgoing mail server (SMTP): box.

Port number 587 into the Outgoing server (SMTP): box.

Select SSL from the Use the following type of encrypted connection drop-down list.

Save this and then tell me please if Outlook now sends and receives.

Let me know the results please
Customer: replied 4 years ago.

I did as you said. I changed the settings from on incoming and from on the Account settings, as you said, then went to Advanced, where there was 110, and I changed the outgoing to 587, and clicked SSL.

Then I waited, and the same message came back with red crosses, cannot connect to the server.

ok, the port was wrong Mary, you change the outgoing port, not the incoming port.

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Thank you
Customer: replied 4 years ago.

My code is 877 968 825 and password XXXXX XXXXX

Richard and 2 other Computer Specialists are ready to help you
Customer: replied 4 years ago.

Richard - it's all gone wrong again. Says can't connect. And now I can't even get access to my webmail via talk talk. Help, please. Mary

What is the error you get via Webmail, as this indicates a server problem on Talk Talks side.
Customer: replied 4 years ago.

It tells me that either my log in (user name ) [email protected] or my password (tomsk38) is incorrect.

What is outlook saying as an error?
Customer: replied 4 years ago.

The same as before, ie sent/receive error, little red crosses and unable to connect to the server (with a long number in brackets (oooc......)

Can you restart the computer


Tell me if it then connects


Customer: replied 4 years ago.

877 968 825


I need you to first restart the computer Mary and tell me if it now connects please.

Customer: replied 4 years ago.

No, it's still the same. Shall I try the web mail again to see what happens? Please don't abandon me! Mary

I wont Mary!

Yes, try Webmail, and if it fails, change your password on the Webmaiil login page and use this new password.

Let me know the results please
Customer: replied 4 years ago.

sent you message through web-mail. this time it worked - with old password.

ok, it is going to be their servers Mary, not your computer, as your computer has no impact at all on Webmail, so they will be having issues on their side.

Is outlook working again?
Customer: replied 4 years ago.

No. As it was - not sending, not receiving....

You did not change the settings correct?
Customer: replied 4 years ago.

No, I didn't touch anything after you did them.

ok, its going to be their server Mary, it wont just stop working all of a sudden.

Call 0843 218 6832 which will put you in contact with Talk Talk and have them check for any issues of the server you are connecting to.

Let me know the results please

Customer: replied 4 years ago.

They asked me (all automatic) to check my router (OK) and then what was the problem - I said I could not receive e-mails - they said 'connectivity' and they would text me a response after tests (take one hour). Did I want them to divert 'calls' to my mbile or another number? I said - no. (I don't get my phone calls through talk talk.) They have texted me that they will update me when tests are finished.

Thanks Mary

Let me know the results please
Customer: replied 4 years ago.

Well, I am not pleased. Finally< I got transferred to 0800 083 3003, Tal-talk support and was told by Becky that the Outlook e-mail has been down since yesterday, that they are working on it, but they have no idea when they are going to get it back and running. Why wasn't I told? I asked. Because I'm business talk-talk and probably it was the residence team I communicated with ....she did apologize, and suggested I try switching my router on and off every 4 hours, and if it's not back - in a couple of days - ring again for more info. Thanks for your help...I may be in touch again, but I hope not.....

Thanks for the feedback Mary.

It is a little disappointing from them, but let me know if they take longer then expected to resolve this.