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Version is windows 7. Errors appear when attempting to open my AOL desktop software and general attempts in trying to open other desktop icons
Hi, what we have tried so far is: 1. system restore ,2. start in last known good configuration, 3.try to install "Microsoft safety scanner, all failed to "over-ride" these errors
Hello Richard, will give that a go, may not get back to for a little while, how will I let you know if I have succeeded. Thanks
Thanks for your understanding, will try not to keep you waiting too long.
Hi Richard, happy to report a "eureka" moment. Looking back I was prying through the "user account" and I guess I changed something there and never realised. Its the one area I overlooked. Have had a frustrating 24 hours or so. Went through all I could think of in restarts, scans and so on. A lesson learned. We, like millions of other computer users, kind of enjoy solving a problem ourselves and getting a kick out of it and of course learning as we do so. But at times one has to bite the bullet and pass the problem to others. Will my bank card details be stored safely or will the details be destroyed after you have received payment? Thanks again and best wishes to you where ever in the world you may be. Kevin