How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43205
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

I sent in a question just now and you treated it as a duplicate

Customer Question

I sent in a question just now and you treated it as a duplicate request. When I clicked on Customer Service nothing happenned. IT IS NOT A DUPLICATE REQUEST. RICHARD MADE IT POSSIBLE FOR METO RECEIVE E-MAILS BUT I CAN ONLY SEND THEM IN REPLY TO AN INCOMING MES"SENT"
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

I was able to send a email before (a new one) from your account.

What happens now when you try to send?
Customer: replied 4 years ago.

If it is a reply to another e-mail I write the reply message and it goes and shows up in "sent". If I try to start a conversation (i.e. not just reply to someone who has e-mailed me), I write the e-mail, press "send" and it does not show up in "sent". This staarted last night, and the messages are all of the kind which would bring an immediate reply.

Expert:  Richard replied 4 years ago.
ok, but I sent an email and it worked.

Lets have a look again

Can you please click on my link below.

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Thank you
Customer: replied 4 years ago.

I am about to run the programme. But there is now no trouble RECEIVING, it is SENDING from my account to a new contact with whom I have not been having a conversation.

Expert:  Richard replied 4 years ago.
yes, but I sent it to me and it worked.

But anyway, run the program and give me the code and password.