How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 39925
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now

Computer would not close down after several hours so unplugged

This answer was rated:

Computer would not close down after several hours so unplugged at the mains.Now have no screen and still not shutting down. Help.

Viet - Computer Tech :

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

Viet - Computer Tech :

I'm sorry about the issue. Is this a laptop or desktop? Can you press & hold the power on/off button on the computer for about 7 seconds until it power off / shut down, then turn it back on and check?

Viet - Computer Tech :

If this is a laptop, if needed, remove power adapter and battery, if possible, then wait a bit, then reinstall and check.

Viet - Computer Tech :

Please type at the box below, then click on the Reply button at the bottom in order to chat with me. Thank you,

Customer:

Thank you very much, that was easy. Back up and running.

Viet - Computer Tech and other Computer Specialists are ready to help you
Great. You're welcome. Please come back if you need anything else in the future. Thank you very much.

http://www.justanswer.co.uk/computer/expert-itstuff/