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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44595
Experience:  Over 15 years of consulting to the IT industry
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Recd. kindle paperwhite 24th Feb - charged it as instructed,

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Recd. kindle paperwhite 24th Feb - charged it as instructed, then went to open an account for my husband who kindle was for - he had recd. it as a gift from his daughter who had an account with Amazone = I also have an account with Amazone but wanted a separate one for husband. The kindle had daughter's name on it - I started putting in details for opening a new account but got to the submission page and it has jammed / locked - I cannot get it to do anything - please advise. My email address [email protected] and your records should show me as being a customer with Amazone. Thanks and regards.
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Can you hold the power button to off for 35 seconds, then release.

Then turn on the Kindle and tell me if it is now functioning please.

Thank you
Customer: replied 4 years ago.

Yes I have a cancel - restart - screen off choice - what do I press?

Restart please, choose this Christina

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