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hello sir/madamI would like to help you, please let me know when you are ready
I am available for the next 15 minutes.
we can go step by step
what is the Hotmail you are having problems with?
I am available for the next 15 mins if that is sufficient time for you to help me.
My hotmail is [email protected]. I have been using this for several years without any problems, but now when I click on the icon, it takes me to a log on account page. I have attempted various passwords, as I cannot recall what the original one was and I have tried a new one, but still cannot access my e-mails.
can you type your email again, please replace @ with AT when typing your email here
do you have a phone number, ending like ...... 69?
what is the last 4 digits of it? (to be able to access to the system we need to enter it)
thanks, XXXXX XXXXX will receive a call, you will be given a "code". can you enter the code you receive here
thank you, XXXXX XXXXX XXXXX you like to have? I will set a new one for you
done. you can access your Hotmail now
Many thanks, Pam
you are welcome.
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.