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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44731
Experience:  Over 15 years of consulting to the IT industry
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My 2012 Nexus 7 will not connect to my BT home hub despite

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My 2012 Nexus 7 will not connect to my BT home hub despite signal strength being excellent
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When it fails to connect, what is the error you get?

Thank you
Customer: replied 4 years ago.

In wifi list under home hub it says avoided due to poor connection, this problem has occurred yesterday up till then no problems

Thank you

Can you remove the power from the BT Hub and power off the phone Dave.

Wait 5 minutes

Power on the Hub

Wait 5 minutes then power on the phone and try to connect it then.

Let me know the results please

Thank you
Customer: replied 4 years ago.

Thanks Richard, my Nexus 7 automatically connected like it normally does

Perfect, it was a corrupted firmware on the BT Hub, a restart resolves this. You will be ok now Dave.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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