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Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13092
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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After a few minutes use on my two year old laptop, the screen

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After a few minutes use on my two year old laptop, the screen goes white with big blue letter saying 'This page cannot be displayed.' Fault finding says no fault can be found. The only solution is to shut down and start again.
Hi, and thanks for using JustAnswer.

Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed.

Are you using Internet Explorer as your browser? Also, when did this issue first start? Do let me know.

Customer: replied 4 years ago.

I am using Internet Explorer. This problem started about six months ago and gradually got worse. My computer expert has tried three times to cure this problem with no avail,

Okay; are you currently replying to me from the computer that has this issue? If so, may I do a quick, secure remote session now, and assist you directly with the issue? Do let me know.

Customer: replied 4 years ago.

Yes, this is the dreaded machine; please work away! Many thanks, Jim.

Okay. You just need to open up the following session link:

Join the session, then download the 'Elsinore Screen Connect' application when prompted. Once downloaded, OPEN/RUN the application - and I'll remotely connected. Thank you.


Issue resolved; if anything else does come up later on, be sure to leave me a message on this page. Thank you!


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