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Hello. My name is XXXXX XXXXX I will be assisting you today.
what is the model number of the sony e series.
press and hold down the power button for 5 to 10 seconds the computer must turn off
remove the battery and wait for few mins
connect the battery and the ac adapter and turn on the computer let it boot and let me know if the keys still hangs or freeze
Will have to try that another day as haven't a clue where battery is and prefer not to meddle. When I can get help from this end I will come back to you.
Thank you. Meantime you may be able to assist in another query. Need to back up and haven't done it on this laptop before. Have a WD Elements PORTABLE hard drive but having plugged it in don't know where to go from there. When used before I was on Windows 7 and I dragged stuff to it but now am on Windows 8.1 and nothing seems obvious.
you dont have to remove the battery, you can follow the other step
check this video you will be able to use the backup program in windows 8
let me know if you still have more question feel free to ask
Thanks, XXXXX XXXXX backup. What it doesn't seem to do is back up my internet file on Favourites. Can this be done?
if you are using internet explorer then you can follow the steps to backup your favorites and the cookies from the following link below
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