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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44557
Experience:  Over 15 years of consulting to the IT industry
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hello, For some reason my computer wont allow me to log into

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For some reason my computer wont allow me to log into my user account. I work abroad and my wife used it last week. I am now home and it wont allow me to go n to my user account. it says the password XXXXX XXXXX but wont go in.
Help needed please
Thank you for your question, my name is Richard.

I can help you with this.

First, can you turn off the computer

turn it on and keep tapping F8 until you get to a menu.

Choose Safe Mode.

This should get you into Windows in Safe Mode (you wont have internet but it is not needed for this).

Once in, click Start, and type in

System Restore

Press enter and follow the onscreen instructions to perform a Restore from the last Restore point.

Once completed, tell me if you can now log into Windows normally please.

Thank you
Customer: replied 4 years ago.

have done as you said and it has restored. It still will not allow me to log in it keeps saying, the user profile service failed the login, user profile cannot be loaded

ok, the restore should have fixed this unless you restored to a corrupted profile Stephen.

Can you do my instructions again, but choose an earlier restore date please, at least a day or two before the problem started.

Let me know the results please

Customer: replied 4 years ago.



Seems to have done the trick, many thanks for your help,



Your welcome.

We just needed to restore further back, it will be ok now.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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