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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43191
Experience:  Over 15 years of consulting to the IT industry
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I have BT Hub 5 router with wifi and connected cameras. The

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I have BT Hub 5 router with wifi and connected cameras. The cameras can be accessed locally (e.g I have a contract with DYN where the cameras are logged ( Any changes to router IP is automatically sent to DYN. Up until a week ago I could access the cameras from anywhere. I week ago I had problems with another computer in the house getting WiFi access. I reset the router. I have re-input camera details. Although I can see cameras locally I cannot access from outside ( I have spent 3 days and been on to BT(3 times) who tell me they have not been trained to correct this issue

Can you assist

Charlie Speedie
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

There will be one of two causes for this.

1) When you reset the router, did you create the port forward again for port 83 to the camera? As this will be needed. If not, can you to correct it. If you do not remember how, tell me and I will tell you how to do this.

2) Your public IP changed after the reset. We can correct this, but please respond to point 1 first so I know if that is the issue.

Thank you
Customer: replied 3 years ago.

1. yes I have 5 cameras here is details set up in router


BT Home Hub 5

Connecting DYN to B T Home Hub 5 router is not working.

DYN Connections

Host Names Router Address Changes Changes Changes Changes Changes

BT Home Hub 5 Router Details

Advance Settings - Home Network - Devices

Wired Connections Wireless Connections

front - cellar - 192.168.242

garage - hall -

outdoor -

BT Home Hub 5 Router Details

Advance Settings - Firewall - Port Forwarding

Application Name Port Range

cellar 82

front 86

garage 83

hall 84

outdoor 99

BT Home Hub 5 Router Details

Advance Settings - Broadband - Dynamic DNS

Hosts Supported

Host Names


Can you click on my link below and tell me the IP Address it tells you please

Let me know please

Customer: replied 3 years ago.

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

This will download a program to your computer.

Run this program by double clicking it.

You will then see a ID and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

I already have Teamviewer on my computer and this presented a problem


My ID 138 080 161

Password u4w2u3

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