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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
Type Your Computer Question Here...
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Welcome to Just Answer

Ive sent many replys you dont need to open a new questions
Customer: replied 3 years ago.
Still trying
to connect
Looks like I have just paid again!
I can now see your picture on my screen

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues

Cheers James
Customer: replied 3 years ago.
I need this
back on my computer I am replying
from my Iphone
Ive sent the link on both Questions
Customer: replied 3 years ago.
Trying to connect via
Yahoo on computer now
Customer: replied 3 years ago.
When I click
on JOIN it says internet explorer has stopped
Do you have firefox or Chrome ?>
Customer: replied 3 years ago.
Try chrome please if that fails we can try a diffrent way copy and paste into chrome
Customer: replied 3 years ago.
Got there
but it is asking for an invitation code

Customer: replied 3 years ago.
Waiting for reply

its not showing as connected i am afraid we can try one last thing whcih you may find easyer


No problem Lets do it this way

go to

Click the green download button

Once downloaded and installed

then it will open

Then post your

User ID and Password XXXXX

Cheers James
Customer: replied 3 years ago.
Waiting for install
Asked me to install video player as well
I do have a program installed called :join me

Could we use that if this failed??
Yes or course give me the details
Customer: replied 3 years ago.
It is:

But I am now wondering if this will allow
you access to my P C
If not I'll go back to the other link
but the video install seemed to be stuck

Machine Froze you have a malware infection

cant run any files

come back when you get this
Customer: replied 3 years ago.
What do I do next???
Please do this and let me know when the machien is in safemode with networking

HAve you tried starting the Machine in Safemode to see if you still have an issue?

Please do this

1) If the Machine is on Power it Off
2) Power the Machine on
3) As soon as it comes on Tap F8 >Keep Tapping
4) The advanced Boot Menu will come up
5) Scroll down to "safemode with networking" Press Enter

Let me know if the problem Still happend in Safemode

Cheers James
Customer: replied 3 years ago.
It said
Windows Live. Mail could not be started
may not be installed correctly
no thats fine we are not intrested in that yet

your in safemode now

run join,me and send the details
Customer: replied 3 years ago.
656-924-390 at
Once restarted Let me know
Customer: replied 3 years ago.

now replying from my wife's laptop as my Iphone battery is low



has the laptop restarted yet ?
Customer: replied 3 years ago.


ok open teamviwer that is installed on the laptop now and give me the user ID and Password
Customer: replied 3 years ago.
I can use the phone againo
please open Teamviwer and give me the details on the laptop
Customer: replied 3 years ago.

i can now use phone again

computer busy downloading messages ( 700 + )

So its all working now ?

Thanks ok now Please rate my Service with the Smiley Faces and submit and come back any issues

Any future Questions ask for James K

Cheers James
James K. and other Computer Specialists are ready to help you