How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James K. Your Own Question
James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
Type Your Computer Question Here...
James K. is online now

how do I stop pop-up adverts plaguing my computer?

This answer was rated:

how do I stop pop-up adverts plaguing my computer?

My name is James

Welcome to Just Answer

This will be Malware infection

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 4 years ago.

please send details to connect.

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues

Cheers James
Let me know any problems connecting
Customer: replied 4 years ago.

After clicking 'Join', I am not getting the options 'Run/........../Allow'; so what is the next step?

no problem we can try a diffrent way that may be easyer

go to

Click the green download button

Once downloaded and installed

then it will open

Then post your

User ID and Password XXXXX

Cheers James
Customer: replied 4 years ago.


P/W 1925

remote Fix cheers James
James K. and other Computer Specialists are ready to help you
Customer: replied 4 years ago.

To James K.


The problem is not fixed; I'm still getting a myriad of pop-up adverts, unprompted web pages and 'download software' offers; in all, a very unsatisfactory result after paying + a 50% tip.


The malware is removed , Looks like a browsers Extenshion ,

Is this in Internet Explorer
Customer: replied 4 years ago.

In both Internet Explorer and Firefox.


We can do a clean Install

let me know when your ready

Customer: replied 4 years ago.

I'm ready now - what do you want me to do?

Open teamviewer and post post your User ID and Password
Customer: replied 4 years ago.


copy the details here so i can connect
Customer: replied 4 years ago.

191 372 617 ID

9774 PW

Connected ....